Terms & Conditions of Business
We aim to please at Clive Downs, so we've made our terms and conditions as simple as possible, and you will not require the use of a lawyer to understand them. We hope to keep your business, and we won't try to hide behind legal jargon if you are not fully satisfied with our produce.
1. Ordering. On placement of an order, or a request for information, a reply email will be sent to the customer detailing the cost of the items and, where delivery or postal delivery is requested, the cost of delivery (see postal and delivery charges below). On receipt of the reply, payment can be made by the following methods: PayPal via the payee [email protected] or credit or debit card via telephone. Please notify us via email or telephone if Paypal is used. Payment must be received by Clive Downs prior to the execution of the order.
2. Delivery costs. Local delivery is available on Friday and Saturday free within a 10 mile radius, and £5 within a 20 mile radius. Delivery outside this area will be made by post/courier at a cost of £18.00 per carton. Orders over £200 are delivered free of charge. Deliveries by post/courier are dispatched on Tuesday, Wednesday and Thursday. Customers should ensure that they order produce in good time for special occasions, as Clive Downs cannot be responsible for goods that do not arrive by particular dates. Due to the nature of the produce, and import/export legislation, no produce will be dispatched outside the UK. All produce for post/courier will be packaged in ice-packed polystyrene cartons.
3. Pre-ordering. Produce can be pre-ordered for collection, but must be paid for prior to the collection using the methods detailed in 1. above.
4. Cancellation. Orders may be cancelled at any time up to dispatch, and a full refund will be made to the customer. Orders may not be cancelled after dispatch. This does not affect your statutory rights as a consumer.
5. Force Majeure. Clive Downs will not be held responsible for any delay or failure to carry out an order due to circumstances outside the company's reasonable control. Where such instances arise, the customer will be entitled to a full refund if goods cannot be delivered, or may allow such reasonable time for Clive Downs to complete the order.
6. All produce sold by Clive Downs is guaranteed 100% free from growth promoters and antibiotics, and is locally sourced.
1. Ordering. On placement of an order, or a request for information, a reply email will be sent to the customer detailing the cost of the items and, where delivery or postal delivery is requested, the cost of delivery (see postal and delivery charges below). On receipt of the reply, payment can be made by the following methods: PayPal via the payee [email protected] or credit or debit card via telephone. Please notify us via email or telephone if Paypal is used. Payment must be received by Clive Downs prior to the execution of the order.
2. Delivery costs. Local delivery is available on Friday and Saturday free within a 10 mile radius, and £5 within a 20 mile radius. Delivery outside this area will be made by post/courier at a cost of £18.00 per carton. Orders over £200 are delivered free of charge. Deliveries by post/courier are dispatched on Tuesday, Wednesday and Thursday. Customers should ensure that they order produce in good time for special occasions, as Clive Downs cannot be responsible for goods that do not arrive by particular dates. Due to the nature of the produce, and import/export legislation, no produce will be dispatched outside the UK. All produce for post/courier will be packaged in ice-packed polystyrene cartons.
3. Pre-ordering. Produce can be pre-ordered for collection, but must be paid for prior to the collection using the methods detailed in 1. above.
4. Cancellation. Orders may be cancelled at any time up to dispatch, and a full refund will be made to the customer. Orders may not be cancelled after dispatch. This does not affect your statutory rights as a consumer.
5. Force Majeure. Clive Downs will not be held responsible for any delay or failure to carry out an order due to circumstances outside the company's reasonable control. Where such instances arise, the customer will be entitled to a full refund if goods cannot be delivered, or may allow such reasonable time for Clive Downs to complete the order.
6. All produce sold by Clive Downs is guaranteed 100% free from growth promoters and antibiotics, and is locally sourced.